Problems with your serial number
When you install and set up AppleShare IP, you need to provide the unique serial number on the sticker included with your AppleShare IP materials. You'll also need the serial number if you have to reinstall your computer's software, or if you're having problems with your serial number.
IMPORTANT: For convenience, your serial number comes printed on a small adhesive label. Don't put the adhesive label on your AppleShare IP CD-ROM disc (or any other CD-ROM or floppy disk). The label could come loose while inside a disk drive and damage the drive.
Which of the following problems are you experiencing?
duplicate serial number or conflict alerts
a lost serial number
Duplicate serial number or conflict alerts
When the Web & File Server starts up, it checks the network zone
in which your computer resides for other computers using the same
serial number as the one registered on your computer. If no matching
serial number is found, your serial number is encrypted and registered
on the network. If the Web & File Server detects a matching serial
number, it displays a message that a duplicate serial number has
been found on the network. When you click OK, the Web & File Server
program quits.
Your computer may detect a duplicate serial number on the network
because
•
an administrator has typed the wrong number during setup
•
an administrator made a copy of an existing computer's software
on another computer but did not type the new serial number for
it
•
someone copied the software in violation of the licensing agreement
If you see the duplicate serial number dialog box on a computer you administer, here are suggestions on how to resolve the conflict.
•
Be sure your serial number is correct.
Follow these steps to check that you have typed your correct serial
number:
1
Start the Web & File Admin program on the computer in question.
2
Choose Web & File Server Settings from the Server menu.
3
Choose Serialization from the pop-up menu.
4
Compare the number to the number on your AppleShare IP 6.0 serial
number sticker.
5
If your serial number is incorrect, delete the serial number,
add the correct number, and then restart the Web & File Server.
Note: Only the computer with a new serial number needs to be restarted.
•
Find the computer with the incorrect serial number.
Contact the administrator of the other computer as soon as possible.
Try to locate the administrator for servers in the zone or department
where the duplicate computer resides. Ask that person to verify
the duplicate number and make any needed corrections.
If necessary, contact the administrator of your entire network
and ask for help in locating, checking, and correcting the serial
number.
•
Use network tracking and analysis software to locate the duplicated
software.
If you can't contact the other administrator but you or your network
administrator has network tracking and analysis software, use
your software to help locate the duplicate software. You need
to convert the other computer's name and zone into an AppleTalk
network address and use that address to find the computer's physical
location on the network.
•
Follow the network cables and check each computer.
When you know the AppleTalk network address for the computer that
is running the duplicate software, work with your network administrator
to identify the physical location of the network cable that matches
the network address. This location will probably give you or your
network administrator a good idea where the computer is located.
If you still can't find the computer, you need to follow the cable
along its path, systematically looking for any attached computer
and checking each computer to see if it's the duplicate. Your
network administrator may have a network topology map you can
use to help in your search.
•
Contact your Apple Support representative.
If you can't contact the other computer's administrator and you
do not have network tracking and analysis software, see the Apple
Software Service Directory that came with your AppleShare IP software
for information about contacting the appropriate support representative
for your area. Apple's support representatives will help you determine
if a new serial number is needed. Be prepared to provide your
identification and purchase information.
•
After you've found the computer with the duplicate serial number,
change the serial number to the correct one for that server, or
request a new serial number.
Only a user who has administrative privileges can change the serial
number. If the administrator for the computer isn't available,
look for some identifying information about that person in the
area nearby or ask people working nearby how to contact the administrator.
If you must resolve the conflict quickly, but you can't contact
the other administrator, contact the appropriate Apple support
representative in your area to request a new serial number for
your computer. (See the Apple Software Service Directory that
came with your AppleShare IP software for details.) You'll need
to provide your identification and purchase information.
You've lost your serial number
If you lose your AppleShare IP serial number before you set up
AppleShare IP, contact the appropriate Apple support representative
in your area to request a new serial number for your computer.
(See the Apple Software Service Directory that came with your
AppleShare IP software for details.) You'll need to provide your
identification and purchase information.
If you lose your serial number after you start the Web & File
Server, follow these steps to display your serial number:
| 1 | Open the Web & File Admin program and choose Web & File Server Settings from the Server menu. |
| 2 | The Web & File Server Settings window appears. |
| 3 | Choose Serialization from the pop-up menu. |
| Your serial number appears in the Serial Numbers list. | |
| 4 | Copy the serial number on paper and store it in a safe place. Put a photocopy in another location, too. |